Privacy policy and GDPR

1. About this Privacy Policy

This Privacy Policy explains how IPTV Next processes personal data when you use iptvnext.org, create a customer account, place an order, or contact our customer support.

IPTV Next and iptvnext.org are operated by VIP AI L.L.C.

If you have any questions about how we process your personal data, you can contact us by email at [email protected] or through the Contact Us page.

2. Personal data we process

The personal data we process depends on how you use the website and which products or services you order.

We may process, among other things:

Name and email address when you place an order or create a customer account.
Contact details and delivery address when these are required to process or deliver an order.
Order information, such as your order number, the products or subscriptions you ordered, the order date, and payment status.
Payment information required to register and administer the payment.
IP address in connection with, for example, payments, security checks, and trial requests.
MAC address, username, or other device information when you provide this information yourself and it is required to configure or deliver the service.
Support requests and communications that you send to us by email or through other contact methods listed on the website.
Technical information that may be required for the website, customer account, payment process, or service to function correctly.

We do not store complete card details. Card payments and other electronic payments are handled by external payment providers.

3. Why we process personal data

We only process personal data where there is a clear purpose and a legal basis for the processing.

To process and fulfil your order

We process the information required to:

Receive and administer your order
Confirm payment
Deliver digital subscriptions
Deliver boxes and accessories
Configure the service
Manage your customer account
Manage renewals and other changes to your subscription
Provide customer support

The legal basis is that the processing is necessary to perform the contract with you.

To comply with legal obligations

Certain information may need to be retained so that we can comply with requirements under, for example, accounting and tax legislation.

The legal basis is compliance with a legal obligation.

To prevent fraud and misuse

We may process information such as your IP address, email address, order information, and device information in order to:

Prevent fraudulent payments
Prevent misuse of trial periods
Protect customer accounts
Protect our systems and services
Investigate suspected misuse

The legal basis is our legitimate interest in protecting our customers, our business, and our services against fraud and misuse.

4. Payments

Available payment methods are displayed at checkout and may include, among others:

Card
Klarna
Revolut
Bitcoin

When you use an external payment provider, that provider may process personal data in accordance with its own terms and privacy policies.

We normally receive only the information required to identify the order and verify the payment status.

We do not store complete card numbers, security codes, or equivalent sensitive card information.

Bitcoin

When payment is made using Bitcoin, payment information is generated for the relevant order.

This may include:

Bitcoin address
BTC amount
Transaction information
Payment status

The information is used to identify and confirm payment for the relevant order.

We only share personal data when necessary to operate the website, process payments, deliver orders, provide support, or comply with legal obligations.

This may include, for example:

Payment providers that process card payments and other electronic payments.
Email service providers used for order confirmations, delivery information, and other customer communications.
Hosting and technical service providers used to operate the website and our systems.
Automation services used to process and deliver digital subscriptions.
Shipping and delivery companies when a physical product needs to be sent to you.

We aim to limit the amount of personal data shared to what is necessary for the relevant service.

When digital subscriptions are processed automatically, we use, wherever possible, an order number or another technical identifier instead of your name and email address.

We do not sell your personal data to other companies.

6. Transfers of personal data

Some of our service providers may use technical systems or servers located outside Sweden or the European Economic Area (EEA).

7. Cookies and local storage

We use technical cookies and similar functions that are necessary for the website and its basic functions to operate.

This may include, for example:

Shopping cart
Login
Customer account
Checkout
Security
Session management

Necessary cookies are used to ensure that the website functions correctly.

If we use other types of cookies or tracking technologies in the future that require consent, information about this will be provided on the website and consent will be requested where required by law.

8. How long we retain personal data

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless we are required by law to retain it for a longer period.

As a general rule:

Order and payment records are retained for as long as required under applicable accounting and tax laws.
Customer account information is retained for as long as the account is in use or for as long as the information is required to administer previous orders.
IP addresses and information related to security or trial periods are retained for as long as necessary to prevent and investigate misuse.
Support messages are retained for as long as necessary to handle the matter and any follow-up.
Technical logs are retained only for as long as necessary for security, troubleshooting, and operational purposes.

Information that we are legally required to retain cannot be deleted until the applicable statutory retention period has expired.

9. Your rights

Under the General Data Protection Regulation (GDPR), depending on the circumstances, you may have the right to:

Access the personal data we process about you.
Have inaccurate or incomplete information corrected.
Request deletion of personal data where there is a legal basis for doing so.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Receive certain information in a structured and machine-readable format where the right to data portability applies.
Withdraw your consent where a specific processing activity is based on your consent.

To protect your personal data, we may need to verify your identity before processing a request.

You can contact us at [email protected] or through the Contact Us page.

Information that we are legally required to retain cannot be deleted before the applicable statutory retention period has expired.

10. Security

We take reasonable technical and organisational measures to protect personal data against, for example:

Unauthorised access
Loss
Misuse
Alteration
Unauthorised disclosure

You are responsible for keeping passwords and other login credentials for your customer account secure.

Never send passwords, recovery phrases, complete card details, or other sensitive security information to our customer support.

11. Marketing

We do not sell your personal data to other companies for marketing purposes.

If we send you our own direct marketing communications, this will be done in accordance with applicable rules, and you will be able to unsubscribe from such communications.

12. Complaints

If you believe that we are processing your personal data incorrectly, we ask that you contact us first so that we have the opportunity to investigate the matter.

13. Contact

If you have any questions about this Privacy Policy or how your personal data is processed, you can contact us:

Email: [email protected]

14. Changes to this Privacy Policy

We may update this Privacy Policy when necessary, for example if our services, technical solutions, or legal obligations change.

The latest version will always be published on this page.

Please also read our Terms and Conditions of Purchase.