Contact Us

Do you have questions or want to become a reseller? Contact us for quick answers and personal service.

Ways to reach us

Email[email protected] TelegramJoin the IPTV Next community
Support hoursEvery day 08:00–22:00 (Swedish time)

We answer messages in the order they arrive. One message per matter is enough.

Include this

We can help you faster if your message contains:

  • Your order number, if you have ordered
  • The device you watch on
  • The app or box you use
  • Your username or the box's MAC address
  • What happens, described as clearly as you can
  • The error message you see, if there is one
  • A screenshot, if it shows the problem

Do not send passwords, card details or other sensitive information unless we have clearly asked for them.

A channel not working?

Tell us exactly which channel it is:

  • The channel name
  • The category it is in
  • What happens when you start it
  • Whether other channels play as usual
  • The device and app you use

With those details we can start troubleshooting at once instead of asking back.

Trouble with the app or box?

Try this before you contact us. It often solves the problem:

  • Close the app completely and start it again
  • Restart the box or the TV
  • Restart your router
  • Check that the internet works on other devices
  • Check that the server URL, username and password are entered correctly
  • Update the app to the latest version

None of this helped? Write to us and tell us what you have already tried.

Find the answer yourself

Our guides show step by step how to get started on smart TVs, Formuler, TVIP, phones, computers and other devices.

The FAQ answers questions about, among other things:

  • What you need
  • Ordering
  • Internet speed
  • Catch-up
  • HD and FHD
  • IPTV boxes
  • Stuttering picture

Go to the guides FAQ

Want to become a reseller?

Do you want to sell IPTV Next? Send a message with the form and choose the subject Reseller.

As a reseller you get:

  • Your own portal where you add accounts and trial accounts yourself
  • Full administration of your own customers
  • Credits that you load onto the portal and use to create subscriptions for your customers

The first time, a deposit with a minimum balance is required. The terms are on the Reseller page.

Send us a message

At IPTV Next, we want to give you service beyond the ordinary. If you cannot find your answer in our FAQ, you are welcome to send a message with the form above.