Include this
We can help you faster if your message contains:
- Your order number, if you have ordered
- The device you watch on
- The app or box you use
- Your username or the box's MAC address
- What happens, described as clearly as you can
- The error message you see, if there is one
- A screenshot, if it shows the problem
Do not send passwords, card details or other sensitive information unless we have clearly asked for them.
